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Good Communication The Key to Customer Service
About two years ago I decided to change my television service provider. The company I was switching to was offering a much better package that included more channels at a lower price. Upon ordering this new service I was given an installation date and a four hour window that I would need to be [...]
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Dealing with difficult customers For most of us, a typical window cleaning day goes something like this: We or our employees go out on service calls, deliver the work that we’ve been hired to perform, and leave behind a happy and satisfied customer. If you’re like me, I’m sure that ninety-nine percent of [...]
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